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Insurance is a safety net most people rely on.

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Helping to make sure that safety net is in

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proper order is the job of

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insurance claims and policy processing clerks.

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They organize information and documents

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to keep insurance policies updated

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and help resolve claims.

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Policy processing clerks take in

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new policy applications and

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make changes to update existing policies.

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They also review applications to

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make sure all questions have been answered.

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The average day includes lots of communication

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with agents, applicants, policy holders

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and insurance carriers.

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Insurance claims clerks need

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to collect information about claims,

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compile reports, and send them on to

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a claims representative to determine

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what the settlement will be.

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People in both of these roles

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need to be detail-oriented,

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since errors could jeopardize a

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customer’s coverage just when it’s most needed.

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A high school diploma or equivalent,

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and strong typing and computer skills,

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is required for most insurance claims

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and policy processing clerks.

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Some employers may expect some

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college coursework, an associate’s degree,

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or more extensive on-the-job experience.

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And a background in customer service

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will help you succeed in this industry that relies

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on excellent relationships with customers.