Developments in technology and the growth of
alternative delivery systems
have shrunk demand for U.S. mail services,
but despite fewer job openings
than in past years,
a great many people are still needed to run
the U.S. Postal Service.
Postmasters and mail superintendents
lead operations of post offices
and manage workers.
They supervise mail processing,
resolve customer complaints,
and handle typical management duties
such as hiring, training staff,
and setting schedules.
Mail sorters, processors
and processing machine operators
prepare incoming and outgoing mail
for distribution.
They sort and route mail to its destination,
either by hand, or using machinery,
including forklifts and automated conveyors
to move large sacks of mail or unload trucks.
Sorters and processors
make sure the correct postage
has been used, and keep records
of mail shipments.
Mail carriers represent the largest group
of postal service employees.
They typically sort mail
and arrange it in order
of their delivery route,
then deliver the mail on foot, or by car.
They also collect mail and deliver it
to the post office.
Mail carriers answer customers’ questions,
provide forms, and keep an eye out
for unusual circumstances on their route.
Postal service clerks sell products,
including postage stamps
and money orders.
They weigh packages and mailers,
apply correct postage,
collect money from customers,
and advise them on mailing methods.
There are also mail clerks
and mail machine operators
who work for private organizations.
They prepare outgoing mail,
and handle incoming mail.
They wrap and weigh packages,
and transfer containers of mail.
Mail-related occupations
typically require a high school diploma.
Management and supervision level positions
require related work experience.
Mail carriers must be able to lift
and carry heavy mailbags,
and walk across a variety of surfaces
in all types of weather conditions.
They also encounter hazards
such as traffic and animals.