WEBVTT

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“Keeping information organized

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and getting things done”

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could be the motto of information clerks

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everywhere.

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And they do work everywhere—

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courts of law, hospitals, license offices,

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airports… just about every business out there...

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employs information clerks.

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Information clerks process

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many kinds of information

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both online and in print.

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They receive requests, orders,

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and applications,

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explain procedures, enter and retrieve data,

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and file documents.

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Some—such as front desk clerks—

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interact with the public frequently,

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and also handle fees and payments.

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These clerks

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often administer private information,

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so integrity is an essential quality in this field.

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They are also skilled

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at using different office equipment

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and have an excellent understanding

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of data storage tools and procedures.

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Although information clerks

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are employed in many industries,

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most work in government agencies,

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hotels, and healthcare facilities.

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While most work normal fulltime office hours,

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part-time schedules are common

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for file clerks and hotel clerks,

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who also often work evenings,

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weekends, and holidays.

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For those clerks who deal

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with dissatisfied customers,

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positions can be stressful at times.

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Clerks who work at airline ticket

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—or shipping—counters

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handle heavy luggage or packages,

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sometimes up to 100 pounds.

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Information clerks typically need

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a high school diploma

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and learn their skills on the job.

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In some positions,

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employers may prefer candidates

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with college experience

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or an associate’s degree.