WEBVTT

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Whether customers visit the bank

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to deposit a paycheck

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or just check their account balance…

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the person they stand in line to see is…

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the teller.

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Tellers process routine transactions,

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such as cashing checks, depositing money,

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and collecting loan payments.

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They are responsible for the safe

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and accurate handling

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of the money they process,

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and must be extremely careful

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to avoid errors.

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Head tellers set tellers’ work schedules

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and help those with less experience.

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They may deal with customer problems,

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such as errors in customer accounts.

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Head tellers also go to the vault

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for larger sums,

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and ensure that other tellers

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have enough cash to cover their shift.

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Tellers rely on math skills

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for much of their work,

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but their bread and butter

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is customer service.

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As the face of the bank,

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they must be friendly, 

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helpful and able to understand

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customer inquiries and explain services well.

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Tellers primarily work in bank branches,

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keeping full time hours.

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Part-time work is not uncommon.

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Most tellers have a high school diploma

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and receive about 1 month

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of on-the-job training.

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Banks may do background checks

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before hiring.

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Experienced tellers can advance

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within their banks

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to become head tellers, supervisors,

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or other occupations

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such as loan officer or sales positions.