WEBVTT

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In a hotel, apartment or office building,

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a person with the title of concierge

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helps ease the way for visitors

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and residents in many ways.

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The concierge takes messages,

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arranges transportation,

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and processes requests for housekeeping

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and maintenance for guests.

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In some locations,

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the concierge is the person to see

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for tickets to a sporting event or theater show.

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Most are well-informed about

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local attractions and sightseeing options.

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It’s a crucial position for the

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management of the facility,

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because the concierge can make people

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feel good…or bad…about the establishment.

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Courtesy and a can-do attitude are

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important aspects of the job,

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along with the ability to speak clearly.

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You can’t be shy around strangers,

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and you have to be willing to handle

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even unusual requests gracefully,

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and confidentially.

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Because this is a public position

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handling people’s private needs,

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employers conduct thorough

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background checks.

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While qualifications may range

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from a high school diploma

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to an associate’s degree,

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work experience in the

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hospitality industry is a plus.

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In many areas, concierges may be

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recruited from a workers union of

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current hotel or building workers.